Complaints and stupid hotel guests…

Yowane to hoteru kyaku ga baka…

よわね (弱音) と ほてるきゃく(客) が ばか

September 16^th and ½, 2006
Well technically, it’s now the 17^th but for me (because I of course am still at work as I’m typing this) it’s still the shift for the 16^th. It’s now about quarter after 6AM and I’m hoping for time to jump forward a couple of hours so I can go home. At around 5:30 I got a noise level complaint and went upstairs to deal with it. This is my most dreaded and hated of tasks being a night auditor. I wish I had proper security to deal with this issue because for me to go upstairs alone (being a girl!) not knowing what I’ll be facing or what kind of situation awaits me makes my stomach turn!!! Crystal was right when she said to me once that she didn’t know how I did it, that a girl shouldn’t be left alone over night in a hotel.

Thankfully, I didn’t walk into anything bad this morning, I had a few stern words directed to the bunch in the noisy rooms and that was that.

It’s been just over an hour now since my encounter upstairs and the noisy bunch has left the hotel after two of them apologized greatly and let me know that all the noisy ones were leaving or had passed out already. That made me quite happy actually, it puts the stomach at ease and the blood pressure goes back down a bit. Surprisingly my eye didn’t start to twitch tonight, I wonder why not…Usually it’s a staple in my over night shifts, and you would think that a Saturday night would have made the pressure skyrocket especially after that complaint and having to face whatever upstairs…Huh…good for me!

I guess maybe it helped that I jokingly told my chef who came in around 5AM that if I needed him as a body guard when I went up if he would mind, and he was more than willing to bust a few heads for me. I enjoyed that.

Hopefully Melanie (the one replacing me this morning) won’t have too much trouble with the room that made the complaint this morning when they check out. They weren’t too impressed saying that there was noise alllllllll night coming from across the hallway yet they only decided to call at 5:30AM while I personally had been there since 11PM and there was someone before me at the front desk who didn’t hear any complaint about noise. It just makes me wonder what the deal is with people sometimes. Instead of leaving it go and leaving it go until you can’t stand it anymore and are so upset it makes you want to never return to this particular hotel, why not call when it first started!!! Seriously!!! That’s what the front desk is here for, (unfortunately) to deal with the complaints in a timely fashion so give us the time to deal with it! That frustrates me to no end. They (the complainers) then take it out on us at the front desk when they’re checking out, trying to get a rebate or a discount and then will drag your hotel’s name through the mud because of noise from another room. So people, listen up will you! Don’t leave it go till you can’t stand it anymore and then take it out on the poor front desk receptionist! It’s not her fault if you don’t complain properly so you can have a good night’s sleep! 99% of the time we won’t know there’s noise until we get a complaint. There’s no way in hell we can be patrolling the hallways all night making sure there’s no noise, plus performing the usual receptionist (and my night audit paperwork) at the same time! That’s why we count on people not being dumb and acting crazy and drunk and why we hope that if there’s a problem with noise that we actually have someone speak up for the sake of their sleep. Common sense people…that’s all I ask really.

C’mon 8AM!! It’s now just about 7AM and no second complaints which is great! We had a bus tonight from the QMJHL and if nothing else they should be happy because let’s face it, right now with the strike as it is we survive on our buses mainly. And unfortunately a couple of their rooms were in the same hallway as the noisy bunch but I didn’t hear anything from them, just from the one room.

Well I’ve written quite a bit tonight haven’t I? Between this entry and my last I’ve kept myself busy. One more hour to go and I can be all warm in my bed with my puppy…now that’s the life. The sun is rising and I’ll soon be asleep to ready myself for yet another night of possible “baka” guests (I KNOW you enjoy that word Crystal! :P) or who knows what! Hopefully the eye twitch will stay far, far away and I’ll get through the next 4 nights in peace. Then…. VACATION!! Moreover, that of course means my birthday is here and a new me will emerge! (I did promise didn’t I?!) Woo! Look forward to that!

So not bad, two entries, one night, that should make up a bit for the severe lack in updates shouldn’t it?

And so it will continue, eye-twitch or no, this thing I’ll think I call my blog…